LexAlert

Legal

Privacy Policy & Terms of Service

Last updated: April 16, 2026

Privacy PolicyTerms of Service

Note: This legal copy is a placeholder pending review by a licensed attorney. It must be approved before LexAlert enters any commercial agreement with a paying client.

Privacy Policy

1. Who we are

LexAlert Inc. (“LexAlert”, “we”, “our”) operates the LexAlert platform, a software-as-a-service that monitors social media platforms for legal intent signals and assists law firms in drafting compliant outreach responses. This Privacy Policy explains how we collect, use, and protect information in connection with our services.

For questions, contact us at: privacy@lexalert.io

2. Information we collect

From law firm clients:

  • Name, email address, and phone number of firm contacts
  • Law firm name, size, and practice areas
  • Billing information (processed by our payment processor — not stored by LexAlert)
  • Reddit account credentials (encrypted at rest using AES-256; never logged)
  • Configured keywords, subreddits, and system prompts

From platform operations:

  • Reddit posts identified as matching your firm's criteria (publicly available content)
  • AI-generated draft responses and your edits/approvals/rejections
  • Audit logs: timestamps, action types, post identifiers
  • Usage data: API calls, pipeline stage throughput, error rates

3. How we use your information

  • To operate and maintain the LexAlert pipeline for your firm
  • To deliver lead notifications to your designated Slack workspace
  • To generate AI-drafted responses using your firm's configured prompts
  • To enforce compliance rules in the Gate stage
  • To maintain immutable audit logs as required for professional accountability
  • To diagnose and fix technical issues
  • To communicate with you about your account and service updates

We do not sell your information to third parties. We do not use your client data to train AI models without explicit opt-in consent.

4. Data retention

Post data and draft responses are retained for 90 days after the pipeline processes them, then permanently deleted. Audit logs are retained for 24 months. Account data is retained until account termination plus 30 days.

5. Third-party services

We use the following third-party services to operate LexAlert:

  • Anthropic API — AI classification and response drafting (Claude Haiku, Claude Sonnet)
  • Reddit API (PRAW) — Platform monitoring via official API
  • Slack — Lead delivery and approval workflow
  • Supabase / PostgreSQL — Database and authentication (production)

Each service has its own privacy policy. We choose providers that meet appropriate security standards for B2B SaaS.

6. Security

Reddit credentials are encrypted at rest using AES-256 and never appear in logs, error messages, or API responses. We use HTTPS for all data in transit. Access to production systems is restricted to authorized personnel only.

7. Your rights

You have the right to access, correct, or delete your personal information held by LexAlert. To exercise these rights, contact privacy@lexalert.io. We will respond within 30 days.

8. Changes to this policy

We will notify clients of material changes to this Privacy Policy by email at least 30 days before the change takes effect.

Terms of Service

1. Acceptance of terms

By accessing or using LexAlert, you agree to be bound by these Terms of Service. If you are accepting on behalf of a law firm or other legal entity, you represent that you have authority to bind that entity.

2. Description of service

LexAlert provides software that monitors social media platforms for legal intent signals, generates AI-assisted draft responses, and delivers them to law firm users for review and optional dispatch. LexAlert is a drafting and monitoring tool. It does not practice law, provide legal advice, or act as legal counsel.

3. Attorney responsibility

You acknowledge and agree that:

  • All content posted via LexAlert is posted by the attorney using their account
  • The attorney is the professional of record for all posted responses
  • You are solely responsible for compliance with applicable bar rules, ethics rules, and advertising regulations in your jurisdiction
  • LexAlert's compliance gate does not guarantee compliance with all applicable rules — it enforces a configurable subset of rules and is not a substitute for legal judgment
  • Auto-post mode, if enabled, remains the attorney's responsibility

4. Acceptable use

You agree not to:

  • Use LexAlert to post spam, misleading content, or content that violates Reddit's Terms of Service
  • Use LexAlert to contact individuals who have explicitly opted out of attorney contact
  • Attempt to reverse-engineer, copy, or resell the LexAlert platform
  • Share your credentials with third parties outside your law firm
  • Use LexAlert in ways that violate applicable law or bar rules

5. Intellectual property

LexAlert retains all intellectual property rights in the platform, pipeline architecture, and software. You retain ownership of your firm's system prompts, keywords, and any content you create. AI-generated draft responses are provided to you as a tool and are not claimed by LexAlert.

6. Limitation of liability

To the maximum extent permitted by law, LexAlert shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service, including but not limited to bar complaints, client disputes, or regulatory actions arising from content posted using LexAlert. You use the service at your own professional risk.

7. Termination

Either party may terminate service with 30 days written notice. LexAlert may suspend service immediately for violations of these Terms or applicable law. Upon termination, your data will be deleted per the Privacy Policy retention schedule.

8. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws provisions. Disputes shall be resolved by binding arbitration in Delaware, except where prohibited by law.

9. Changes to terms

We will notify clients of material changes to these Terms by email at least 30 days before the change takes effect. Continued use after the effective date constitutes acceptance of the updated Terms.

10. Contact

For legal inquiries: legal@lexalert.io